Try this. Check in Task Manager that Pandad is not running. If it is, End Process. (Pandad can be found in two locations, as a subset of NWare running as a "top" application, or it (normally) be found as a process (if running Win10, look for "More Details" in the bottom left corner to see processes).
1. Open Windows Explorer, and then navigate to the NWare installation folder.
2. Double-click pandad.exe or simply Pandad (application) to start Pandad in Interactive Mode.
The pandad> prompt is displayed. You can now enter commands. Type help to see a list of valid commands.
If Pandad is already running on your PC, the Interactive Mode Command Line Window will briefly open and close.
Now follow these instructions found on the KC; http://peaveyoxford.com/kc/index.htm#9823
If remote_link_status comes back as 1, try connecting/deploying/upload and connect again.
If it comes back as 0, send an email to email@example.com and we'll set up a Microsoft Teams call to help you figure out what is going wrong.
Make it intuitive, never leave them guessing.